Adam Rippon gets gold-medal treatment to fix broken skate
Jackson Ultima gives ultimate customer service
Some people will go the extra mile for their clients, even if it sacrifices a good night’s sleep.
American figure skater Adam Rippon was in quite the predicament Thursday when he sent a distress call to Raj Misir, general manager at Jackson Ultima Skates.
Rippon was getting ready for Skate America in Detroit when he broke the heel of his boot during a practice session. The 2012 U.S. silver medallist then placed a frantic call to Misir — who was in East Toronto at the time — for help.
Feeling the pressure of a time constraint, Misir raced to the company’s head office in Waterloo, Ont., picked up a new pair of skates and made the three-hour drive to Detroit. Content that he had come to the rescue, Misir was then presented with another problem when he handed the skates to Rippon at 10:30 p.m. ET: the 23-year-old Rippon didn’t want a new pair of skates, but rather his old boot fixed.
Rippon reasoned that he would need time to work in any new pair, which would dramatically affect his performance for Friday night’s men’s short program and the long program the following day.
After a short deliberation, Misir found the solution.
“I went to Walmart and got some glue and tools and a drill, not knowing that I would have to fix the skates because I brought some new ones that were ready to go,” said Misir.“I actually got into Walmart past 11 last night and they close at 11. So I grabbed the tools, sandpaper and everything else and took them back to my hotel room. I took it all apart. It was two in the morning and I’m drilling skates, putting screws in and put it back together. I got it to him this morning at eight because he had practice at 11.”
So how did Rippon do with his repaired boot in Friday’s practice? Let’s just say better than expected.
The American landed a quad Lutz, a jump that’s never been completed in a competition.
It’s safe to assume Misir will be one of the first people to receive a well-earned pat on the back should Rippon reach the podium this weekend.